(Senior) Technical Cloud Customer Success Engineer (all genders) – 100 % Remote (DE)
Remote Deutschland
Full-time
Permanent employee
Über uns
At iits, we offer our customers individual software solutions, as every company is unique and has its own goals and challenges. We make this possible through the technical expertise of our teams, which optimize our customers' business processes on a daily basis and enable tailor-made digitalization. We have made it our mission to bring visions to life, understand individual requirements and develop innovative software.
Your mission
Do you communicate clearly, are you skilled at coordinating agreements, and do you enjoy working independently, in a structured and proactive manner? Do you have a natural talent for identifying requirements and setting priorities, and do you enjoy taking the initiative to drive issues forward and actively contribute suitable solutions?
Then become our new Technical Cloud Customer Success Engineer (all genders)!
The position is available immediately, remotely from anywhere in Germany.
Then become our new Technical Cloud Customer Success Engineer (all genders)!
The position is available immediately, remotely from anywhere in Germany.
Your profile
Your role:
- You are the technical contact person for new and existing customers in the cloud context – often together with our cloud provider partners.
- You will support the successful implementation and stable operation of cloud- and container-based platforms (e.g., on the Open Telekom Cloud), remove technical hurdles, and translate best practices into secure, repeatable solutions (e.g., through reference architectures, automation, and operating and deployment patterns).
- You have in-depth practical experience with cloud and cloud-native technologies (with a focus on Open Telekom Cloud or OpenStack).
- You have in-depth knowledge of system design and architecture: you can understand end-to-end relationships, evaluate options, and derive robust solution architectures.
- You have a good understanding of Kubernetes and common components/patterns.
- You have experience with infrastructure as code (e.g., Terraform) and deployment tools (e.g., Helm); GitOps (ArgoCD/Flux) is a plus.
- You can explain complex technical issues in a structured manner, both in workshops and calls as well as in writing.
- You enjoy working in a customer-oriented manner, can set priorities, and feel comfortable in an environment where issues arise at short notice.
- You also have very good German and English skills (at least C1).
- Technical consulting: You will support customers in planning and successfully using the cloud environment and advise them on adoption, operation, and further development.
- Customer-oriented troubleshooting and analysis: You will record technical problems, prioritize them, analyze their causes, and develop solutions.
- Enablement & knowledge transfer: You will plan and moderate workshops, training sessions, and technical deep dives tailored to the customer's level of maturity.
- Demos & sample environments: You will create reproducible reference setups (e.g., for typical use cases, best practices, architecture patterns).
- Collaboration with partners: You conduct regular consultations, joint customer meetings, and coordination of requirements and technical issues.
- Proactive topic suggestions & community/content: You proactively suggest and develop content (e.g., blog articles, community posts, how-tos, reference implementations) to share best practices in a scalable way and enable customers and partners in the long term.
- Feedback in product & engineering: You will bundle customer insights, identify patterns/trends, and bring them back to the team in a structured manner (bugs, feature requests, documentation gaps).
- Keeping an eye on market and technology trends: You will identify relevant developments, classify them for customers/partners, and derive meaningful next steps from them, with a focus on real customer problems.
Why us?
- Professional software development and architecture
- Flat hierarchies and agile ways of thinking and working
- Home office / flexible work location (incl. high-end home office equipment)
- Tech talks & paid training (including language courses)
- Regular company events, workshops and team activities
- 30 vacation days, Christmas & New Year's Eve off + additional free training days
- Mobility support (Bahncard 50 + Job Rad)
- Family packages (subsidy towards KITA costs + recreation allowance)
- Well-Being offers (yoga classes + fitness & wellness offers via Wellpass)
Then get in touch with us! Feel free to contact our colleagues from Recruiting directly at recruiting@iits-consulting.de. We look forward to hearing from you!
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